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Careers

Interested in leading the mortgage industry into the digital era?

We are at the forefront of this industry transformation and are looking for the best and the brightest from different walks of life to join us on this exciting journey.

Here are just a few of the benefits of working at MortgageHippo:

  • Diverse and professional team that works collaboratively to achieve a common goal
  • Fast-paced, fun and dynamic culture that promotes both teamwork and individuality
  • Opportunity to advance with a fast-growing technology company

keyboard_arrow_rightBusiness Analyst

POSITION TITLE: Business Analyst (P.3.a)

CLASSIFICATION: Exempt

REPORTS TO: Lead Product Manager

DIRECT REPORTS: None


ABOUT US

MortgageHippo is a leading, consumer-centric digital lending platform processing thousands of loan applications totaling billions of dollars every month. The platform is used by hundreds of lenders ranging from IMBs to Banks and Credit Unions. The company’s platform is the only modern, Point-of-Sale solution available in the market that enables lenders to very quickly and cost-effectively customize workflows, business rules, UI, data flows between systems and many other aspects of the platform through its easy-to-use, no-code/low-code editors. 


THE ROLE & RESPONSIBILITIES

We’re looking for a Business Analyst with extensive mortgage industry experience. You’ll be a key member of our product team, providing critical subject matter expertise. 

What you'll do:

  • Evaluate and coordinate customer requests, understanding mortgage workflow, product enhancements, regulatory updates and application customization strategies for MortgageHippo implementations.
  • Act as liaison between the business units, technical staff, and 3rd party vendors.
  • Define/review business requirements to capture business needs and guide new change initiatives. 
  • Develop user stories, acceptance criteria, test plans, and test cases, support execution and documentation of product testing validation.
  • Work, in partnership, with partners, including close partnership with Engineering and Customer functions as well as with external vendors and partners.
  • Accountability for capturing action items, issues, and risks associated with assigned projects. Follow up on items with appropriate parties to ensure their resolution and/or advance issues in a timely fashion.
  • Coordinate, document testing progress and issue tracking. Participate in testing as needed.
  • Analyzing new mortgage industry products, including new offerings in up and downstream systems, assess impacts on existing applications.
  • Work multiple projects concurrently and shift priorities as required to meet business requirements, deadlines and departmental goals and objectives.
  • Organized, excellent communication skills (written and verbal), results oriented, and professional.

You'll be a great fit for this role if you have:

  • Experience in mortgage software platforms.
  • Experience in project management
  • Ability to translate business needs into requirements.
  • An demonstrated interest in the mortgage industry.


QUALIFICATIONS

  • 3+ years in the mortgage industry, preferably with a mortgage lender and/or with a SAAS mortgage software vendor.
  • Proficiency with office applications.
  • Excellent organizational skills, interpersonal skills, and ability to interpret and analyze data.
  • The ability to coordinate/manage multiple projects for multiple clients.
  • The ability to communicate both in writing and verbally with developers and clients, including the ability to write formal business requirements and specification documentation.


WHAT WE OFFER

You will work with smart and creative people who are passionate about solving tough problems. 

  • Health insurance
  • Remote work options
  • Macbook Pro or equivalent PC
  • Paid time off
  • Flexible scheduling
  • Professional development


Equal Employment Opportunity Statement

It is the policy of MortgageHippo to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MortgageHippo will provide reasonable accommodations for qualified individuals with disabilities.

keyboard_arrow_rightCustomer Success Manager

POSITION TITLE: Customer Success Manager (C.8.a)
CLASSIFICATION: Exempt
REPORTS TO: Solutions Lead
DIRECT REPORTS: n/a

THE ROLE

You will be key to our customer success function, working closely with our financial institution customers to ensure ongoing satisfaction throughout their customer journey. Your responsibilities will include: onboard new customers (post-implementation), product training, drive adoption/retention, conduct periodic customer reviews.

This role will report to our Solutions Lead and will work with stakeholders across the company in Sales, Marketing, Product, Engineering, and Analytics.

The ideal candidate will have impeccable relationship skills and can create win/win environments for all parties. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

RESPONSIBILITIES

  • Serve as customer advocate and the voice of the customer in company discussions
  • Own ongoing relationship with assigned customers
  • Implement processes and systems to generate higher productivity and support future scaling
  • Track and report on customer success metrics and KPIs
  • Ensure retention and satisfaction of all assigned customers
  • Aid customers in achieving their goals

QUALIFICATIONS

  • Bachelor's degree or equivalent experience
  • 2-3 years experience the customer success or account management functions
  • 1 year experience in SaaS environments
  • Strong written and verbal communication skills
  • Highly detail oriented, analytical and possessing critical thinking skills; an organized individual who rarely lets things slip through the cracks
  • Ability to build relationships and influence internal/external partners to create successful outcomes
  • Mortgage and consumer finance experience is desirable

COMPETENCIES

  • Relationship Management
  • Communication Proficiency
  • Project Management
  • Sales
  • Business Acumen
  • Presentation Skills
  • Cross Functional Teamwork
  • Technical Capacity (general computer knowledge)

WHAT WE OFFER

  • You will work with smart and creative people who are passionate about solving tough problems.
  • Health insurance
  • Remote work options
  • Macbook or equivalent PC
  • Paid time off
  • Flexible scheduling
  • Professional development

ABOUT US

MortgageHippo is a leading, consumer-centric digital lending platform processing thousands of loan applications totaling billions of dollars every month. The platform is used by hundreds of lenders ranging from IMBs to Banks and Credit Unions.

The company’s platform is the only modern, Point-of-Sale solution available in the market that enables lenders to very quickly and cost-effectively customize workflows, business rules, UI, data flows between systems and many other aspects of the platform through its easy-to-use, no-code/low-code editors.

Equal Employment Opportunity Statement

It is the policy of MortgageHippo to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MortgageHippo will provide reasonable accommodations for qualified individuals with disabilities.

keyboard_arrow_rightSolutions Engineer

POSITION TITLE: Solutions Engineer (C.5.a)

CLASSIFICATION: Exempt

REPORTS TO: Solutions Leader

DIRECT REPORTS: None

ABOUT US

Revvin’s mission is to democratize technology for a world where every financial institution can act like a modern-day technology company – without writing code. We process thousands of loan applications totaling billions of dollars every month. The platform is used by hundreds of lenders ranging from IMBs to Banks and Credit Unions. The company’s platform is the only modern, Point-of-Sale solution available in the market that enables lenders to very quickly and cost-effectively customize workflows, business rules, UI, data flows between systems and many other aspects of the platform through its easy-to-use, no-code/low-code editors

THE ROLE & RESPONSIBILITIES

We're looking for a Solutions Engineer / Business Analyst to join our Commercial team. You'll partner with sales and customer success to be the solution expert as we build the case for Revvin with technical stakeholders. This role is considered a technical expert, working with customers and developers to architect and deliver solutions. 

Your job will include learning about our client’s tech stack, tech needs and documenting the request in order to close new or expansion business and set the client up for a successful implementation.

You will also partner with customer success to serve as technical expert for ongoing client requests and issues, either taking lead in solutioning or ensuring critical details are available to our Engineering teams if they are brought into the process.

What you'll do:

  • Acting as a technical advisor, you will gather customer’s requirements and success criteria, provide architecture best practice and document data for internal handoffs. 
  • Own pre/post-sale scoping efforts to ensure we effectively build to customer requirements. Act as the liaison between customer technical requirements and internal build specifications. 
  • Work with various customer stakeholders to ensure clear buy-in on the technical aspects of the Revvin platform. 
  • Answer internal and customer questions around custom configurations, how the product works with a variety of applications and the integration process.
  • Define/review business requirements to capture business needs and guide new change initiatives. 
  • Develop user stories, acceptance criteria, test plans, and test cases, support execution and documentation of product testing validation.
  • Work multiple projects concurrently and shift priorities as required to meet business requirements, deadlines and departmental goals and objectives.
  • Organized, excellent communication skills (written and verbal), results oriented, and professional.

You'll be a great fit for this role if you have:

  • Experience in core SAAS/software technologies.
  • Experience in mortgage software platforms.
  • Ability to translate business needs into requirements.
  • Technical skills: As the technical expert in the room, you need to display the ability to understand and discuss various architectures and solutions, providing best practices. 
  • Curiosity: You understand that each customer is unique and seek to understand and educate on how our solution can add value. You are able to dive deep to gather the specifications our team will need to know to create a path for success and make recommendations for best configurations. 
  • Collaborative approach: You partner with Sales in the sales process, Implementations for customer onboarding handoffs, and Product for customer feedback and customizations, communicating to the technical level of the audience. 
  • Autonomous Motivation: You take ownership of your own work, and thrive when given creative freedom. You help push the status quo to improve our processes and customer experience.

QUALIFICATIONS

  • Bachelor's degree or equivalent experience
  • 1-3 years experience in software solutioning and/or development
  • 1-2 years in the mortgage industry, preferably with a mortgage lender and/or with a SAAS mortgage software vendor.
  • Strong written and verbal communication skills
  • Highly detail oriented, analytical and possessing critical thinking skills
  • Ability to build relationships, create strategic intent, and influence internal and external partners to create successful outcomes
  • Programming experience, specifically Ruby, is highly desirable

COMPETENCIES

  • Software Engineering
  • Software/Platform Solutioning
  • Technical Advisory
  • Relationship Management
  • Communication Proficiency
  • Project Management
  • Business Acumen
  • Presentation Skills
  • Cross Functional Teamwork 

Equal Employment Opportunity Statement

It is the policy of Revvin to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Revvin will provide reasonable accommodations for qualified individuals with disabilities.

MortgageHippo, Inc. is an Equal Opportunity Employer. We respect and seek to empower each individual and support diverse cultures, perspectives, skills and experiences within our workforce.